Privacy Policy

Welcome to SellAny ("we", "our", or "us"). SellAny is an app for shopkeepers and sellers in India to list their products, share them with their customers on WhatsApp, and take orders and chat with buyers. This policy explains what information the SellAny app and its website collect, why, who we share it with, how long we keep it, and how you can delete it.

By using SellAny you agree to this policy. If you do not agree, please do not use the app.

1. Information We Collect

Information you give us

• Account details: your name, shop name, mobile number and password. You may also add an email address, an address and a profile photo. Your password is stored only in encrypted (hashed) form; we cannot read it.
• Mobile number verification: when you sign up or reset your password, we send a one-time code to your mobile number on WhatsApp to confirm the number is yours.
• Products you list: product names, descriptions, prices, quantities, categories, photos and videos, and the location you choose for your shop or products.
• Contacts you choose to import: if you allow access to your phone's contacts, you pick which contacts to add to SellAny. We store their names and phone numbers in your account so you can send your product posts to them. We only read your contacts after you agree on the screen that explains this, and you can remove imported contacts at any time.
• WhatsApp posts: when you send a product post, we keep a record of it (the message, image, products, and the names and numbers it was sent to) so you can see your post history.
• Orders, chat and reviews: orders you place or receive (including the delivery address you enter), messages you exchange with other users in the in-app chat, reviews you write, sellers you follow and products you save as favourites.

Information collected automatically

• Location: only when you allow it, your device's precise or approximate location, used to pick your shop or product location on the map and to show products near you.
• Camera: only when you choose to take a photo of a product. Photos you pick from your gallery are chosen through Android's photo picker; the app does not get access to your other photos.
• Notifications: a notification token from Google Firebase Cloud Messaging, so we can send you instant alerts about orders, messages and free posts.
• Crash reports: if the app crashes, Google Firebase Crashlytics sends us a technical report (device model, Android version, app version and what the app was doing). It does not include your messages or contacts.
• Server logs: like every website and app server, ours record the requests the app makes, with the time and IP address, to keep the service secure and to fix problems.

We do not show ads, we do not sell your information, and we do not use advertising or tracking SDKs.

2. How We Use Your Information

• To create and secure your account, verify your mobile number and let you log in.
• To show your products to buyers in the app and on product links you share.
• To send your product posts to the WhatsApp contacts you select.
• To let buyers and sellers place and manage orders and chat with each other.
• To send you notifications about orders, messages, free posts and your account.
• To find and fix crashes and errors, and to keep the service fast and available.
• To prevent abuse: for example, limiting repeated sign-up bonuses for the same mobile number, stopping spam, and blocking accounts that break our rules.
• To comply with the law and respond to valid requests from authorities.

3. What Other People Can See

• Other SellAny users see your public profile (name, shop name, profile photo, followers) and the products you list.
• Product links: when you share a product or a group of products, anyone who opens the link (for example on WhatsApp) can see those products, your shop name, and a button to contact you on WhatsApp.
• Your contacts who receive your WhatsApp posts see the product details and link you sent.
• The other person in an order or chat sees what you send them, including the delivery address for an order.

4. Sharing Your Information

We share information only as needed to run SellAny:

• WhatsApp (Meta): verification codes and your product posts are delivered as WhatsApp messages, so the recipient's phone number and the message pass through WhatsApp.
• Google: Firebase Cloud Messaging (notifications), Firebase Crashlytics (crash reports), Google Maps (map and location picker) and Google Play (app distribution and in-app review).
• Hosting: our servers and backups are hosted with a cloud server provider that stores the data for us and may not use it for anything else.
• Legal reasons: when required by law, court order or a lawful request from a government authority, or to protect the rights and safety of our users and of SellAny.

We do not sell or rent your personal information to anyone.

5. How Long We Keep Your Information

• We keep your account information for as long as your account exists.
• One-time verification codes stop working after 10 minutes and are deleted within a day. We store them only in coded form.
• Server logs are kept only as long as needed to keep the service secure and fix problems.
• We make daily backups of our database to protect against data loss. Backups are kept for up to 60 days and then deleted, so data you delete can remain in a backup for up to 60 days. Backups are only used to restore the service after a failure.

6. Deleting Your Account

You can delete your account and data at any time:

• In the app: Profile → Settings → Delete account.
• On the web, without the app: api.sellanyin.com/api/account-deletion. You confirm with your mobile number, password and a code we send to you on WhatsApp.

When you delete your account, right away:

• Your name, shop name, email, address, profile photo and password are removed, and you are logged out everywhere.
• Your products are removed from SellAny and their photos and videos are deleted.
• Your imported contacts, chat messages, notifications, post history, reviews you wrote, favourites and follows are deleted.
• Your open orders are cancelled, and your delivery address is removed from all your orders.

We keep only what we must: a record of past orders without your personal details (the other person in the order keeps their own history), and a one-way coded fingerprint of your mobile number, which cannot be turned back into the number, so that the welcome bonus is given only once per number if you sign up again. Copies in backups are deleted within 60 days.

7. Your Rights and Choices

• You can see and correct your profile and products in the app at any time.
• You can turn off location, contacts, camera or notification access in your phone's settings. The rest of the app keeps working; only the feature that needs that permission stops.
• You can ask us for a copy of your information, or ask us to correct or delete it, by writing to the contact below.
• You can withdraw your consent at any time by deleting your account (section 6).

8. Security

All data between the app and our servers is sent over encrypted connections (HTTPS). Passwords are stored hashed. Access to our servers and to our admin tools is limited to the SellAny team and protected with strong keys and device certificates. No system is perfectly secure, but we work to protect your information and will inform affected users and authorities of a data breach as required by law.

9. Children

SellAny is meant for adults running a business. It is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has created an account, contact us and we will delete it.

10. Changes to This Policy

We may update this policy when the app changes. We will change the "Last updated" date above, and for important changes we will also tell you in the app.

11. Contact Us and Grievances

If you have questions, requests or complaints about this policy or your information, email us at support@sellanyin.com. We reply within 7 days and resolve complaints within 30 days, in line with India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.